Click here if you’re unable to view the photo gallery on your mobile device.LOS ANGELES — The disparity in talent between the Giants and Dodgers isn’t always so clear.There are games in which bullpen maestro Bruce Bochy showcases his classical talents; where his relievers hit all the right notes and his batters do just enough to create a soothing harmony.There are also games in which the Dodgers drown out the sound with thunderous home runs that leave no doubt which team will be taking …
Cape Town International Airportundergoing refurbishment to allow for theexpected influx of visitors for the 2010Fifa World Cup. South Africa is alreadyenjoying the benefits of largeinfrastructure projects that wouldn’t havegone ahead if it weren’t for thetournament.(Image: Rodger Bosch,MediaClubSouthAfrica.com. For more freephotos, visit the image library.)Wilma den HartighThe 2010 Fifa World Cup is to inject an additional R21.3-billion (US$2.52-billion) into South Africa’s gross domestic product (GDP), according to research by the Department of Environmental Affairs and Tourism.Of the projected growth, R12.7-billion ($1.5-billion) is attributed to direct investment and tourist spend will contribute the remaining R9.5-billion ($1.13-billion).But Dr Azar Jammine, Econometrix chief economist, expects GDP growth to be even higher. “It is an underestimate because capital inflow will be much more substantial,” he said. “The current estimate only amounts to 0.8% of the GDP.”The 2009 Fifa Confederations and 2010 World Cup couldn’t come at a better time for South Africa. “Given the economic crisis, South Africa would have been in a very different position without these events,” he said.The country is already enjoying the benefits of large infrastructure projects that wouldn’t have gone ahead if it weren’t for the Fifa World Cup. Besides Fifa events, the Indian Premier League cricket tournament and the British and Irish Lions rugby tour will also generate substantial revenue for the country.The latest foreign tourism figures show negative growth, but Jammine is confident that this situation is only temporary. “Tourism will pick up again with people coming to South Africa for the events.”Customer serviceThe completion of major infrastructure developments in time for the Fifa World Cup has been under the spotlight for months. But according to Accenture SA, organisations shouldn’t neglect the importance of customer service throughout the event.Accenture has taken an extensive look at the effects that the Fifa World Cup will have on customer experience. “The aim of the event should not only be to get people to come to South Africa, but to encourage them to return,” said Nikki Tyrer, head of customer relations management at Accenture SA.Tyrer pointed out that customer service will be a key differentiator during the World Cup. “We must position the country to maximise the benefits of the event beyond the actual tournament. Tourists only have a few weeks here, but the event is a phenomenal marketing opportunity for the country.”The financial services sector, health, safety and retail will be under pressure with the influx of visitors to the country. It is estimated that the World Cup tournament will bring approximately 3-million tourists to South African shores, from across Africa and the rest of the world.“These potential customers all have expectations in terms of customer service. Additional value added services will go a long way in meeting these expectations,” she said.The retail sector will benefit greatly, with an international tourist expected to spend some R1 400 ($166) daily, while domestic visitors will spend about R750 ($89) daily. Thousands of tourists will be visiting shopping malls across the country, and Tyrer believes that retailers have to ensure that visitors have a positive experience of South Africa.The most critical aspect is communication, she says. Organisations can enhance the customer’s experience by ensuring that foreign and local customers are catered for in their own languages.One of the areas in need of attention is banking automatic teller machines (ATMs). She said although South Africa has a good ATM network, the supply chain relies on historic usage patterns. This is problematic, as more people will be making use of ATM facilities throughout the World Cup.“This means ATMs will run out of money more quickly and we have to find ways around this,” she said. The shoe and clothing retail sector will also have to make provision for tourists requesting information on sizing differences.She emphasised that South Africa does have pockets of excellence as far as service is concerned. However, to ensure that the event has long-term benefits, operators and service providers need to develop and implement marketing, sales and service strategies that meet the needs of a diverse consumer base.Do you have queries or comments about this article? Email Mary Alexander at email@example.comRelated articlesWill 2010 prevent a South African jobs bloodbath? No swine flu threat to Confed Cup No power cuts in 2010 Uefa praises SA’s 2010 readiness Cracking down on 2010 crime Useful linksDepartment of Environmental Affairs and TourismSouth African TourismAccenture South AfricaEconometrixFifaSouth Africa 2010
Share Facebook Twitter Google + LinkedIn Pinterest By Pierce Paul, Ohio State University Extension plant pathologistIn northern Ohio, most of the wheat fields are between Feekes growth stages 9 (full flag leaf emergence) and 10 (boot), with the odd early-planted field or field planted with an early- maturing variety beginning to head-out. In southern Ohio, fields are between Feekes 10 and early flowering (Feekes 10.5.1). For those fields of wheat at flowering and fields of barley heading-out May 20, the risk for head scab is moderate to low, according to the scab forecasting system (http://www.wheatscab.psu.edu) shown here.However, persistent rainfall and warmer temperatures over the next few days will likely cause the risk to increase as more fields reach anthesis later this week and early next week. Remember, the scab fungus requires moisture in the form of rainfall or high relative humidity and warm temperatures to produce spores in crop residue, and for those spores to spread to wheat and barley heads, germinate, and infect. In addition, since infections occur primarily between pollination and early grain-fill, scab risk is also linked to crop development. Consequently, fields of wheat that are not yet at the flowering growth stage or fields of barley that are not yet at the heading growth stage are at low risk for head scab.Continue to keep your eyes on crop development, the weather, and the forecasting system, and be prepared to apply a fungicide if warm, wet conditions coincide with flowering and early grain fill. The forecasting system uses average conditions during the 15 days immediately before flowering to assess the risk of scab. Although it has been relatively cool over the last few days, with the frequent rainfall we have experienced so far in most areas, it will only take a few days of warm conditions for the risk of scab to increase. Prosaro, Caramba, and Miravis Ace are the most effective fungicides for head scab and vomitoxin management, and you will have a 4-6-day window from the day the crop reaches the critical growth stage (heading for barley and flowering for wheat) to make an application. Do remember to stay away from the strobilurin fungicides when the risk for scab is high, as this group of fungicides has been linked to higher grain contamination with vomitoxin.Click on these links to see updated factsheet # PLPATH-CER-06 for more on head scab of wheat and barley and factsheet # PLPATH-CER-03 for guidelines on how to use and interpret the scab forecasting system.
Six persons, including two officers of the Rifle Factory at Ishapore in North 24 Paraganas, were arrested by the Kolkata police for allegedly supplying arms, smuggled out of the factory, to Maoists in Bihar. The factory comes under the Ministry of Defence. While four of the accused were arrested at Babughat in the city on Sunday, the two employees were arrested at Ishapore. The police have seized 60 revolvers, a carbine and 10 cartridges from them. “At 4 p.m. on Sunday, we arrested four persons at Babughat: Ajay Kumar Pandey, 40, Jayshankar Pandey, 36, Umesh Rey, 21, and Kartik Shaw 40. During interrogation, Umesh and Kartik disclosed that they got the arms with the help of Sukhda Murmu, 48, and Susanta Basu, 48, of the Rifle Factory,” Murlidhar Sharma, Deputy Commissioner of Police (Special Task Force), told journalists on Monday. He said Murmu and Basu told the police that they were working as junior works managers. While Ajay Kumar and Jayshankar are residents of Nawada district in Bihar, Umesh and Kartik hail from Ishapore. Uddipan Mukherjee, Public Relations Officer of the Ordinance Factory Board, confirmed that Murmu and Basu were employees of the Rifle Factory. “At this point we can only say that Murmu and Basu are employees of the Rifle Factory, Ishapore, and hold the post of junior works manager. They are Group B Gazetted Officers. We need inputs from the STF to make further comments,” he told The Hindu. Mr. Sharma said the accused would smuggle out defective and rejected arms from the factory and repair them before selling them to Maoists and other miscreants in Bihar. “Ajay Kumar and Jayshankar admitted that they had earlier smuggled 16 INSAS rifles and four self-loading rifles from the Rifle Factory and sold them to Maoists in Bihar. We are also probing whether they sold the arms in Nepal too,” he said. The arms were also sold to the underworld and a group called Tritia Prastuti Committee (a Naxalite group) in Bihar, he said. The accused were produced before the Chief Metropolitan Magistrate and remanded in police custody till May 19. However, the lawyers of the Rifle Factory employees argued that the police arrested them only on the basis of the claims made by the other accused. “We argued before the court that… the police have not been able to produce any direct evidence against them,” Sandip Mondal, one of their lawyers, said.