A. If you were a quark, the smallest particle in nature, under someone’s fingernail and they cleaned it out, that would be a cataclysmic collapse of the universe. If you were able to influence the edge of the universe, every single word you spoke would be of utmost importance. So if you hold those two thoughts simultaneously, that your work could be of cosmic importance and total insignificance, then you can do it with pride and bring everything to it, but laugh all the time you’re doing it. That’s just being human. Leslie Whitaker is co-author of “The Good Girl’s Guide to Negotiating.” Write her at [email protected] local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! Dear Readers, Last week I ran the first part of an interview with Dee Hock, the innovative thinker behind VISA, the largest business in the world. The author of a new book, “One From Many: Visa and the Rise of Chaordic Organization” (Berrett-Koehler Publishers, 2005), he discussed his view of leadership, organizational transformation and the overrating of money as an incentive. Below is the rest of the conversation. Q. When you asked your boss to give you permission to take a new position, he agreed and ended the meeting with a question: “Did this meeting serve your purpose?” That gave you the opening to ask for one more thing. You walked away with the resources, freedom and responsibility necessary to create a new entity that ended up revolutionizing the business world. Did you use that question at the end of your own meetings with employees? A. No, but I tried to live by it. If you find you’ve served their purpose, strangely enough you find out you have served your own because you like the way you behaved. AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREWalnut’s Malik Khouzam voted Southern California Boys Athlete of the Week Q. You say that people who come from Eastern cultures are more immediately receptive to the way you think because they can hold two opposite ideas – yin and yang, so to speak – in their minds simultaneously. How does the yin-and-yang concept affect your leadership? A. I say to people, “I don’t ever want you to change; I just want you to see all of your strongest points – and then I enumerate them – and that they are contrary to your weakest points.” If you are detail-oriented, for example, probably you are also a nitpicking pain in the butt. But if you stop nitpicking, you will destroy your strength. Understand that they are the head and tails of the same coin. So you try to minimize the dark side of your strengths so they don’t hurt you and damage other people. I’ve seen people transform their lives by determining not to change. You don’t try to change the person, but rather educe the multiple perspectives that they’ve forgotten how to see. Q. “Educe” is a word you use often. What does it mean? A. “Induce” is commonly used to persuade, maneuver, to cause somebody to do something they don’t want to do. “Educe,” a much more beautiful word, means to draw forth that which already exists. It’s already there, so I don’t have to create it; I just have to create conditions from which it can emerge. I can’t design a rose, but I can create the conditions from which it emerges. It’s counterintuitive; yet, it’s the most natural thing in the world. Q. You use nature to put perspective on our workaday tasks. Please explain.